Service Operations Specialist

2 weeks ago


New York, New York, United States WithMe Full time
Job Overview

We are seeking a highly skilled and motivated Service Representative to join our team at WithMe, Inc. As a key member of our service operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our coffee and printing solutions.

Key Responsibilities
  • Provide top-notch customer service and support to our clients
  • Install, program, calibrate, and maintain bean-to-cup coffee equipment to ensure optimal performance
  • Troubleshoot coffee equipment issues both on-site and over the phone, collaborating with manufacturers as needed
  • Manage inventory of parts and tools to ensure efficient service delivery
  • Conduct regular operational checks, product deliveries, and preventative maintenance to ensure client satisfaction
  • Support our fleet of wireless printer stations to ensure optimal operation and implementation for new customers
  • Collaborate with operations and customer success teams to ensure seamless service delivery
Requirements
  • Minimum 3 years of experience in customer service-related roles
  • Strong mechanical aptitude, troubleshooting, and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to travel within a designated region, with occasional overnight travel
  • Valid driver's license and ability to drive a vehicle
  • Basic plumbing knowledge or willingness to learn
Why WithMe?
  • Employee equity to align with company goals
  • Collaborative and forward-thinking team culture
  • Transparent communication from leadership
  • Direct impact on a high-growth, early-stage company
  • Fun and inspiring team events

We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.



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