Customer Experience Specialist

3 days ago


Fargo, North Dakota, United States Courtyard Fargo Full time

About This Role: As a Customer Experience Specialist at Courtyard Fargo, you will play a vital role in delivering exceptional guest experiences and ensuring seamless operations. If you are a motivated and customer-focused individual with strong communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Guest Interactions: Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
  • Conflict Resolution: Assist in resolving guest complaints regarding service and/or accommodations.
  • Inventory Management: Maintain appropriate market inventory levels, restocking when necessary.
  • Communication: Answer and route calls as appropriate; take guest messages with accuracy.

About You: To succeed in this role, you should have a high school graduate or equivalent level of education and proficiency in English language skills. Additionally, you should possess excellent communication and problem-solving skills, be able to work independently and as part of a team, and have basic knowledge of MS Office products.

Estimated Salary Range: $25,000 - $35,000 per year, depending on experience and qualifications.



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