Customer Experience Specialist
3 weeks ago
Express Retail is a dynamic and customer-focused retailer dedicated to providing exceptional shopping experiences. We are seeking a highly motivated and skilled Sales Associate Keyholder to join our team.
Job Summary: Deliver exceptional customer experiences, execute opening and closing procedures, and maintain a clean and organized sales floor.
Salary Range: $50,000 - $65,000 per year, based on experience and location.
Main Responsibilities:
- Customer Engagement: Engage with customers, respond to their needs, and resolve any issues that may arise.
- Store Operations: Perform opening and closing procedures, manage inventory levels, and maintain a clean and organized sales floor.
- Teamwork: Collaborate with colleagues to achieve sales goals, provide excellent customer service, and maintain store appearance.
- Product Knowledge: Develop a strong understanding of Express products and services, including features, benefits, and pricing.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: 2-5 years of retail experience preferred.
- Technology Skills: Proficient in using technology, including iPads and cash registers.
- Availability: Meets defined availability criteria, including nights, weekends, and non-business hours.
Benefits:
- Health Insurance: Comprehensive medical, dental, and vision coverage for full-time associates.
- Retirement Savings Plan: 401(k) and Roth 401(k) with company match.
- Merchandise Discounts: Enjoy discounts on Express merchandise.
- Paid Time Off: Accrued paid time off for full-time associates.
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