Customer Experience Coordinator
3 weeks ago
Mazda & Kia of Fargo is a family-owned and operated business that values its employees and strives to create a unique dealership experience for our customers. We believe in building a team of motivated individuals who share our passion for delivering exceptional service.
Job Description
We are seeking an experienced Automotive Service Advisor to join our team as a Customer Experience Coordinator. In this role, you will be responsible for overseeing the flow of our Drive Lane, ensuring that customers receive prompt and courteous service. You will also take ownership of the customer's experience, provide concierge support, and manage technician schedules efficiently.
Key Responsibilities
• Oversee the flow of our Drive Lane to ensure efficient and effective service delivery
• Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression
• Provide concierge support for all owner inquiries, whether phone or in-person
• Manage technician schedules to ensure consistent sales of their time
• Distribute work between technicians efficiently
What We Offer
We offer a competitive salary of $50,000 - $65,000 per year, depending on experience and qualifications. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, a great 401(k) plan, paid training, paid time off, and paid holidays.
How to Apply
If you are a motivated individual who enjoys helping others, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications.
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