Financial Services Lead Specialist

3 weeks ago


Hayward, California, United States Tesla Full time
Job Title: Financial Services Lead Specialist

As a key member of Tesla's North American Captive Operations team, you will play a critical role in managing the company's financial services portfolio. Your primary responsibility will be to provide exceptional customer support and escalate complex issues to internal and external teams.

Key Responsibilities:
  • Process and complete requests for contract modifications, lease buyouts, loan payoffs, total loss processing, and transfers for our growing customer base.
  • Provide financial services customer support via phone and email channels, addressing various account management functions and customer escalations.
  • Navigate and manage workload using multiple systems, exercising independent judgment to problem-solve complex customer issues.
  • Analyze system issues reported by users and present workable solutions by identifying system enhancements and documenting business needs.
  • Monitor team metrics and performance, setting individual and team targets and timelines.
  • Assist in preparing financial and productivity analysis.
Requirements:
  • Prior leadership experience in a customer-facing role.
  • Strong verbal and written communication skills, with effective use of data analysis tools (Excel) to access and manipulate data across various platforms.
  • Experience delivering analysis on team performance to leadership.
Benefits:

As a full-time Tesla employee, you will be eligible for a comprehensive benefits package, including competitive pay, Aetna PPO and HSA plans, family-building benefits, dental and vision plans, and more.

Expected Compensation: $20.80 - $45.60/hour, plus cash and stock awards, and benefits.



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