Financial Services Lead Specialist
3 weeks ago
As a key member of Tesla's North American Captive Operations team, you will play a critical role in managing the company's financial services portfolio. Your primary responsibility will be to provide exceptional customer support and escalate complex issues to internal and external teams.
Key Responsibilities:- Process and complete requests for contract modifications, lease buyouts, loan payoffs, total loss processing, and transfers for our growing customer base.
- Provide financial services customer support via phone and email channels, addressing various account management functions and customer escalations.
- Navigate and manage workload using multiple systems, exercising independent judgment to problem-solve complex customer issues.
- Analyze system issues reported by users and present workable solutions by identifying system enhancements and documenting business needs.
- Monitor team metrics and performance, setting individual and team targets and timelines.
- Assist in preparing financial and productivity analysis.
- Prior leadership experience in a customer-facing role.
- Strong verbal and written communication skills, with effective use of data analysis tools (Excel) to access and manipulate data across various platforms.
- Experience delivering analysis on team performance to leadership.
As a full-time Tesla employee, you will be eligible for a comprehensive benefits package, including competitive pay, Aetna PPO and HSA plans, family-building benefits, dental and vision plans, and more.
Expected Compensation: $20.80 - $45.60/hour, plus cash and stock awards, and benefits.
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Financial Services Specialist II
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Financial Services Specialist II
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Financial Services Specialist II
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Hayward, California, United States County of Alameda Full timeAbout the RoleWe are seeking a highly skilled Financial Services Specialist II to join our team at the County of Alameda. As a key member of our financial services team, you will be responsible for providing professional-level financial services in areas of budget development and processing, contract negotiation and administration, financial planning and...
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Finance Services Lead Specialist
1 month ago
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Finance Services Lead Specialist
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