Finance Services Lead Specialist

3 days ago


Hayward, California, United States Tesla Full time
Job Summary

We are seeking a highly skilled and experienced Financial Services Lead Specialist to join our team at Tesla. As a key member of our North American Captive Operations team, you will play a critical role in managing our financial services operations and providing exceptional customer support.

Key Responsibilities
  • Manage and complete requests for contract modifications related to lease buyout requests, loan payoff requests, total loss processing, and transfers for our growing customer base.
  • Provide financial services customer support via phone and email channels related to various account management functions for customer escalations.
  • Analyze system issues reported by users and present workable solutions by identifying system enhancements and documenting business needs.
  • Monitor team metrics and performance, setting individual and team targets and timelines.
  • Assist in the preparation of financial and productivity analysis.
Requirements
  • Prior leadership experience.
  • Experience in customer service role.
  • Strong verbal and written communication skills.
  • Effective use of data analysis tools (Excel) to access and manipulate data across a range of database and information platforms.
  • Experience with delivering analysis regarding team performance to leadership.
Benefits

As a full-time Tesla employee, you will be eligible for a comprehensive benefits package, including competitive pay, medical, dental, and vision plans, 401(k) with employer match, and more.

Compensation

The total compensation package for this position may include cash and stock awards, as well as benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.



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