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Customer Service Representative
2 months ago
As a Customer Support Specialist at Shift Robotics, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products.
This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting business-to-business clients, among other responsibilities.
Key Responsibilities- Provide prompt and courteous assistance to customers via various channels to resolve inquiries and issues.
- Maintain a deep understanding of our company's capabilities so that you can offer accurate information to customers.
- Assist business-to-business customers with order processing, product information, and account management.
- Manage and process returns, warranty claims, and repairs efficiently, ensuring customers are satisfied with the resolution.
- Collaborate with the logistics team to coordinate shipping, tracking, and delivery status for orders and warranty returns.
- Maintain clear and organized records of customer interactions and issues using our customer relationship management system.
- Identify trends in customer inquiries and provide feedback to improve product design, documentation, and customer experience.
- Work closely with the sales and marketing teams to support marketing campaigns, promotions, and product launches.
- Provide ongoing feedback and recommendations to improve customer support processes and procedures.
- High school diploma required; bachelor's degree in a related field preferred.
- 2+ years of customer support experience.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach to service.
- Familiarity with customer relationship management software and ticketing systems.
- Detail-oriented, organized, and able to manage multiple tasks efficiently.
- Proficiency in Microsoft Office and Google Workspace tools.
- Desire to learn about and support our mission to make the world a more accessible and sustainable place.
- Ability to work collaboratively within a team and independently when needed.
- Previous experience in the tech industry is a plus.
