Hospitality Experience Expert

4 days ago


Greensboro, Georgia, United States Marriott Full time
Job Overview: We are seeking a highly skilled Hospitality Experience Expert to join our team at The Ritz-Carlton Reynolds Lake Oconee. As a Front Desk Ambassador, you will be responsible for delivering exceptional guest experiences and ensuring seamless stays. Your role will involve processing operational needs, addressing guest requests, and completing reports in a timely and efficient manner.

Key Responsibilities:
  • Provide exceptional guest service, responding promptly to guest inquiries and resolving issues in a professional manner.
  • Process operational needs, including check-ins, check-outs, and room assignments.
  • Address guest requests, providing personalized recommendations and solutions to ensure an unforgettable stay.
  • Complete reports, maintaining accurate records and updating systems as necessary.

Requirements:
  • Bachelor's degree or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Familiarity with hospitality software and systems.

Compensation: $52,000 - $62,000 per year, depending on experience.

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