Luxury Guest Experience Manager
7 days ago
We are seeking a skilled Luxury Guest Experience Manager to lead our team at The Ritz-Carlton Reynolds Lake Oconee. This role involves creating memorable experiences for our guests, ensuring seamless check-ins and check-outs, and empowering our team members to deliver exceptional service.
Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Lead and motivate a team of Guest Experience Experts to provide personalized service and exceed guest expectations.
- Collaborate with other departments to ensure smooth operations and effective communication.
- Monitor and maintain high standards of quality, safety, and security.
Requirements:
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- No prior work experience necessary; we provide comprehensive training and development opportunities.
- Ability to lift up to 10 pounds, stand for extended periods, and move about the property as needed.
What We Offer:
- A competitive salary range of $45,000-$60,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous 401(k) matching program and employee stock purchase plan.
- Ongoing training and development opportunities to enhance your skills and advance your career.
About Us:
The Ritz-Carlton is part of Marriott International, Inc., a global leader in luxury hospitality. We offer a unique blend of elegance, sophistication, and modern amenities, making us the perfect choice for discerning travelers. As a member of our team, you will have the opportunity to be part of a dynamic and diverse organization that values creativity, innovation, and excellence.
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