Customer Support Liaison

1 day ago


Aragüés del Puerto, Huesca, United States MyStudio Inc Full time
MyStudio Inc. Job Opportunity

We are seeking a highly skilled and dedicated Customer Support Specialist to join our dynamic team at MyStudio Inc.

About the Role:

The successful candidate will be responsible for providing exceptional customer experiences, resolving issues efficiently, and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via multiple channels, prioritizing and managing support requests in a timely manner.
  • Maintain accurate documentation of customer interactions and resolutions.
  • Familiarize yourself with our product and services to provide informed and effective solutions.
  • Collaborate with internal teams to troubleshoot and resolve technical issues.
  • Escalate complex cases to relevant departments and follow up on resolution status.
  • Communicate effectively with customers to gather information and provide updates on their inquiries.
  • Deliver prompt and professional responses to customer inquiries.
  • Contribute to process improvements by evaluating our current customer support system.
  • Promote knowledge sharing through the development and maintenance of a comprehensive knowledge base.
  • Gather customer feedback and insights to inform product and service enhancements.

Requirements:

  • Experience working with customers (preferably in a customer-facing role)
  • A passion for delivering exceptional customer experiences and a commitment to empathy and problem-solving.
  • Excellent written and verbal communication skills, with proficiency in English.
  • Basic grammar skills and typing speed of 40-60 WPM.
  • Detailed-oriented approach with a focus on accuracy and efficiency.
  • An aptitude for system improvement, organization, and data analysis.
  • A positive attitude and ability to adapt to changing circumstances.
  • Effective problem-solving skills, with experience working across teams.

Benefits:

  • Competitive salary: $42,000 per year
  • Bonus program and benefits package
  • Health insurance, paid time off, and sick leave
  • Flexible schedule options


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