Relationship Banker II

3 weeks ago

Pelham, Alabama, United States Regions Bank Full time

About the Role

At Regions Bank, we're seeking a skilled Relationship Banker II to join our team. As a key member of our organization, you'll play a vital role in meeting with customers and prospects to understand their financial needs and provide tailored solutions to achieve their goals.

Key Responsibilities

  • Identify customer needs and provide guidance on Regions' products and services to meet those needs.
  • Conduct outbound phone calls to expand existing customer relationships and acquire new ones.
  • Educate customers on Regions' Consumer and Business products and services, including loan and deposit types.
  • Provide a consistent optimal customer experience, including greeting customers and processing transactions.
  • Own and resolve customer issues, referring complex financial goals and needs to internal experts when necessary.
  • Follow all bank processes and procedures, adhering to applicable laws and regulations.

Requirements

  • High School Diploma or GED.
  • Ability to work Saturdays as needed.
  • Ability to handle cash and process cash transactions.
  • Ability to communicate in person, on the phone, and through electronic channels.
  • Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
  • Ability to walk and stand for extended periods of time.
  • Ability to lift up to twenty (20) pounds.

Preferred Qualifications

  • Bachelor's degree.
  • Life Insurance License.
  • One (1) year of cash-handling, banking, and/or customer service experience.

Skills and Competencies

  • Ability to adhere to policies, procedures, and guidelines.
  • Ability to assist customers with digital banking offerings.
  • Ability to handle multiple priorities simultaneously.
  • Ability to oversee large sums of cash.
  • Excellent relationship-building skills.
  • Strong communication and customer focus.

About Regions Bank

We're a company that values diversity and inclusion, and we're committed to creating an environment where everyone can thrive. If you're passionate about delivering exceptional customer experiences and building strong relationships, we'd love to hear from you.

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