Service Restoration Specialist

3 weeks ago


Troy, Michigan, United States BELFOR Holdings Full time

Restoring Lives, Homes, and Businesses

BELFOR Property Restoration is a leading provider of disaster recovery services, trusted by hundreds of thousands of clients each year. Our team of experts is dedicated to rebuilding lives, homes, and businesses with the highest quality service and unmatched industry expertise.

With a proven track record and solid relationships with leading insurance providers, we offer a wide range of benefit options, including 401(k), Medical, Dental, Vision, Disability, Life Insurance, Employee Assistance Program, Paid Holidays, and Paid Time Off.

New Hire Training:

New hires must complete a two-week training program during standard business hours (8:30am – 5:00pm, Monday through Friday). Contact Central Agents are responsible for collecting sensitive information required to mobilize field office personnel.

Verbal and electronic information must be quickly and accurately entered into various software systems and transmitted electronically to field offices. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses are essential.

The call center is a fast-paced operation, and candidates will be assigned to appropriate shifts. Schedules include working every other weekend and 3 holidays per year. All work will be performed on-site at the Contact Central's Troy, MI location.

Requirements:

  • Availability to work every other weekend and a minimum of 3 holidays per year
  • Proven ability to multi-task in a fast-paced office environment
  • Demonstrated understanding of customer service principles and practices
  • Basic computer and typing skills


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