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Employee Service Specialist

1 month ago

Troy, Michigan, United States Actalent Full time

Job Summary

Actalent is seeking an Employee Service Specialist to join our team. As an Employee Service Specialist, you will be responsible for providing exceptional service to our internal employees and technical consultants. This includes ensuring employees receive timely and accurate information on benefits, payroll, and other employment-related matters. You will also serve as the primary liaison between our onboarding, payroll, human resources, internal partners, and corporate benefits teams. This role offers hybrid flexibility to work 2 days/week remote for candidates local to our engineering centers in Troy MI, Louisville KY, New Albany OH, Roanoke VA, Fort Worth TX or Tulsa OK.

Key Responsibilities

  • Ensure all employees are educated in benefits and assist with any questions.
  • Communicate termed employees to payroll team to ensure they are off-boarding properly.
  • Assist payroll team with timecard collection, manager approval, and communication to internal partners and employees.
  • Manage the Unemployment Process to include claims and hearings.
  • Partner with our Worker's Compensation team, Unemployment Representatives, HR for FLMA, STD, LOA process.
  • Audit of PTO packages if applicable.
  • Assist with immigration questions and follow up as needed.
  • Update PeopleSoft system with employee information as needed.
  • Coordinate tuition reimbursement process.
  • Actively seek opportunities to increase employee engagement/satisfaction.
  • Participate in Social Committees/Newsletters where applicable.
  • Communicate all personnel changes, promotion, termination, to appropriate partners and update systems as needed.
  • Continuously evaluate areas of responsibility in order to facilitate continuous improvement and implement best practices.
  • Maintain informational bulletin boards.
  • Coordinate employee events such as lunches, conference room preparation, meetings, team-building activities, ect.
  • Maintain inventory and order office supplies.
  • Serve as direct liaison to property manager and building maintenance.

Requirements
  • Bachelor's degree is preferred.
  • Minimum 3 years professional experience in an employee service/support or HR-related position.
  • Professional experience explaining and administering employee benefit plans, PTO/vacation packages required.
  • Proficiency in payroll, onboarding, employee service and/or HR related tasks desired.
  • Ability to communicate effectively and provide proper follow-up with employees.
  • Ability to organize, problem-solve and determine priorities necessary.
  • Initiative, ability to work independently and self-assign tasks and projects strongly desired.
  • Well-versed in explaining and administering employee benefits.
  • Previous experience involving event-planning and coordinating office activities is a plus.

Compensation
  • $44,000-$46,000 starting base salary.
  • $4,000 annual performance bonus potential.
  • 4 weeks paid time-off.
  • 6 paid holidays.
  • 401(k) w/company match.
  • M/D/V benefits.

About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.