Customer Service Representative

4 weeks ago


Cedartown, Georgia, United States Walgreens Full time
Job Summary:

As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. You will engage with customers, resolve issues, and provide excellent service to ensure a positive experience. You will also be responsible for maintaining a clean and organized store environment, including keeping counters and shelves clean and well-merchandised.

Key Responsibilities:

• Engage with customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Provide customers with courteous, friendly, fast, and efficient service.
• Recommend items for sale to customers and recommend trade-up and/or companion items.
• Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
• Keep counters and shelves clean and well-merchandised, take inventory, and maintain records.
• Implement Company asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
• Assist with separation of food items and product placement as specified by policies/procedures.
• Have working knowledge of store systems and store equipment.
• Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
• Assume web pick-up responsibilities, including monitoring orders, filling orders, and delivering orders to customers.
• Assist with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.
• Comply with all company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by Manager or assigned by corporate.

Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Benefits:

The actual compensation that you will be offered will depend on a variety of factors, including geography, skills, and abilities, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please click here. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser.

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