General Manager of Clubs and Bars

3 weeks ago


Seattle, Washington, United States Compass Group USA Full time
Job Summary

The General Manager of Clubs is responsible for overseeing the team at the location, ensuring high standards of guest experience, safety, and financial performance. This role requires a strong leader who can drive operational performance and execution.

Key Responsibilities
  • Understand and execute all menus, product offerings, packaging, and pricing.
  • Ensure all clubs concession areas have proper displays and merchandise.
  • Execute all security, safety, and sanitation standards.
  • Provide operational planning to ensure appropriate teaming levels and adequate products ordered to service each concession event.
  • Follow and execute preventative maintenance schedule as set forth by Director of Clubs & Bars.
  • Hold team accountable to steps of service to deliver great guest service.
  • Ensure show quality standards are maintained at all times.
  • Build and maintain strong relationships with clients, guests, subcontractors, not-for-profits, and Levy team members.
  • Regularly obtain feedback from clients and guests to improve operations.
  • Respond and assist in any departmental guest service issues.
  • Execute all menus, promotions, and programs as outlined by the Director of Clubs & Bars in accordance with Levy standards.
  • Achieve daily sales and assigned cost goals.
  • Achieve assigned budget goals.
  • Follow and enforce responsible alcohol service policies.
  • Effectively verify all opening and closing inventories.
  • Execute required daily reporting in a timely manner.
  • Ensure required department reports are completed and information is compiled at month-end closing.
  • Ensure team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook.
  • Forecast and adequately schedule team members to meet operational needs and desired targets.
  • Ensure proper cash handling procedures are being performed.
  • Ensure assigned areas are fully stocked and are ready for operation.
  • Ensure complete maintenance and on-site training of the current POS system and concession equipment.
  • Conduct regularly scheduled meetings to ensure lines of communication are open between management and team members.
  • Interview, hire, train, and develop team members according to Levy guidelines.


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