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Airport Operations Manager

2 months ago

Miami, United States Swissport International AG Full time
Job Summary

As a Passenger Service Supervisor at Swissport International AG, you will play a crucial role in ensuring the delivery of exceptional customer experiences at our airport locations. This is a leadership position that requires strong communication and problem-solving skills, as well as the ability to motivate and inspire a team to achieve our goals.

Key Responsibilities
  • Lead by Example: Demonstrate a commitment to delivering great customer experiences at every touchpoint, and ensure that your team is equipped to do the same.
  • Resource Optimization: Monitor and control overtime payments to ensure that available resources are used to the optimum level.
  • Training and Development: Identify training needs and provide coaching and mentoring to your team to ensure they have the skills and knowledge required to succeed.
  • Performance Management: Create and maintain a progressive, open feedback culture by managing the performance of employees and providing regular feedback and coaching.
  • Customer Service: Resolve all customer service challenges in a timely manner and assist in negotiations with new customers.
  • Financial Management: Implement and manage the Passenger Service budget to ensure that we are operating within our financial targets.
  • Compliance: Ensure that all SOPs and policies are complied with at all times to meet or exceed regulatory standards and deliver the desired customer service experience.
  • Safety and Security: Ensure that all safety and security processes and procedures are complied with at all times.
  • Change Management: Manage and contribute towards change within the operational environment and maintain commercial awareness to identify new business opportunities.
Requirements
  • Education: High School diploma or GED equivalent.
  • Experience: Passionate about customer service and must have relevant work experience.
  • Leadership Skills: Strong leadership and people management skills.
  • Problem-Solving Skills: Proven ability to problem-solving and decision-making experience.
  • Communication Skills: Excellent communication skills (written and verbal) in the country-specific language.
  • Computer Literacy: Computer literate (Office Word, Excel, PowerPoint).
  • Regulatory Knowledge: Good understanding of all regulatory and recommended procedures that relate to the airport environment.
What We Offer
  • Benefits: 401(k), dental insurance, health insurance, life insurance, paid time off, retirement plan, tuition reimbursement, vision insurance.