Technical Helpdesk Professional

3 days ago


White Plains, New York, United States Edutek, Ltd. Full time
About the Job

We are seeking a motivated and organized Technical Helpdesk Professional to join our team at Edutek, Ltd.

The successful candidate will be responsible for providing technical support to end-users, troubleshooting problems, and resolving issues related to hardware, software, connectivity, remote access, and other IT systems.

This role involves working closely with senior IT team members and vendors to provide support and maintenance of all applications, installing, modifying, upgrading, and repairing IT hardware and software as needed.

The ideal candidate should have excellent problem-solving skills, attention to detail, and strong communication skills.

Key Responsibilities
  • Respond to technical support requests from end-users via phone, email, or in-person.
  • Analyze and resolve technical issues related to hardware, software, and network connectivity.
  • Collaborate with senior IT staff to troubleshoot complex issues and implement solutions.
  • Maintain accurate records of technical support interactions and system performance metrics.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • Minimum 1-2 years of experience in a helpdesk or technical support role.
  • Strong problem-solving and communication skills.
  • Ability to work independently and as part of a team.
Compensation and Benefits

The estimated salary for this position is $50,000-$60,000 per year, based on location and industry standards.

We offer a competitive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.



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