Application Support Associate
4 days ago
**Job Description**
In this role as a Product Support Representative, you will be responsible for delivering exceptional support to UKG Ready customers. Your outstanding customer service skills will promote customer satisfaction and retention. You will focus on providing full-suite support of the UKG Ready application, utilizing your technical and problem-solving abilities to efficiently resolve challenging problems submitted by end-users.
Duties and Responsibilities:
- Offer comprehensive support for assigned cases, including outbound communications and support tickets.
- Utilize knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging technical and problem-solving abilities.
- Provide timely, accurate, and complete responses to customer inquiries.
- Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers.
- Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions.
This position requires 2+ years hands-on experience in customer and/or technical support environment. A Bachelor's Degree in Computer Science, Information Systems, or Business is preferred or equivalent work experience.
The estimated salary for this role is $50,400 to $72,400 annually, depending on location and experience. This position also offers a short-term incentive and a long-term incentive as part of total compensation.
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