Associate Director, Digital Quality Systems Management

3 weeks ago


Norwood, Massachusetts, United States Moderna Full time
About the Role

We are seeking an experienced Associate Director to lead our Digital Quality Systems Management team. As a key member of our organization, you will be responsible for overseeing the management of our GxP systems, ensuring compliance with regulatory requirements, and driving continuous improvement.

Key Responsibilities
  • Manage and coordinate Application Management Services (AMS) for Digital Quality GxP Systems
  • Develop and maintain Support and Service models for various Digital Quality Products
  • Accountable for problem resolution related to application issues across business units and regions
  • Manage external AMS Managed Service Providers (MSP) to ensure high-quality service delivery and adherence to SLAs
  • Oversee incident management, required escalations, and drive resolution for incidents impacting Digital Quality Products
  • Engage L3 technical/functional software support as required throughout product and project lifecycles
  • Proactively resolve service delivery, quality, process, resource, and performance issues by monitoring and analyzing usage data and metrics
  • Regularly report on performance, including status, issues, and risks, to leadership
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
  • Minimum of 12 years of experience in GxP systems management and digital operations
  • Proven experience in managing application services and working with external service providers
  • Strong understanding of cGMP manufacturing and quality assurance processes
  • Demonstrated ability to lead cross-functional teams and manage complex projects
  • Excellent problem-solving, organizational, and communication skills
About Moderna

Moderna is a leading biotechnology company that is committed to revolutionizing the field of medicine. We are a team of passionate and dedicated individuals who are working together to make a difference in the lives of patients around the world.

We are proud to offer a comprehensive and innovative suite of benefits, including highly competitive medical, dental, and vision coverage options, flexible spending accounts, lifestyle spending accounts, and more.

At Moderna, we believe in giving our people a platform to change medicine and an opportunity to change the world. We are committed to creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.



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