Associate Director, GxP Systems Application Management Services
1 week ago
We are seeking an experienced Associate Director to lead our GxP Systems Application Management Services team. As a key member of our Digital Quality organization, you will be responsible for ensuring the effective management of our Digital Quality Product ecosystem, ensuring GxP compliance, and driving continuous improvement.
Key Responsibilities- Supervise Application Management Services (AMS) to ensure the Digital Quality Product ecosystem is effectively managed and remains GxP compliant.
- Develop, maintain, and continuously optimize Support and Service models for a variety of Digital Quality Products.
- Accountable for problem resolution related to application issues across business units and regions.
- Manage, oversee, and engage with external AMS Managed Service Providers (MSP) to ensure high-quality service delivery and adherence to SLAs.
- Oversee incident management, required escalations, and drive resolution for incidents impacting Digital Quality Products.
- Proactively resolve service delivery, quality, process, resource, and performance issues by monitoring and analyzing usage data and metrics.
- Regularly report on performance, including status, issues, and risks, to leadership.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 12 years of experience in GxP systems management and digital operations.
- Proven experience in managing application services and working with external service providers.
- Strong understanding of cGMP manufacturing and quality assurance processes.
- Demonstrated ability to lead cross-functional teams and manage complex projects.
- Excellent problem-solving, organizational, and communication skills.
Moderna is a leading biotechnology company that is pioneering the use of mRNA technology to develop novel therapeutics and vaccines. We are committed to making a meaningful impact on the lives of patients and communities around the world.
We are proud to be an equal opportunity workplace and are committed to diversity, equity, and inclusion. We believe that our diverse perspectives and experiences are essential to our success and are committed to creating a workplace that is inclusive and respectful of all employees.
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