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Patient Care Specialist

2 months ago

Lake Oswego, Oregon, United States Nuvia MSO LLC Full time
Job Overview

Are you enthusiastic about delivering exceptional customer service? If so, this role may be a perfect fit for you. Our expanding team is seeking a dedicated Care Coordinator who prioritizes patient needs and embodies a positive demeanor.

Join our remarkable team at Nuvia MSO LLC, where we specialize in providing transformative dental implant solutions to our patients. We are committed to enhancing the Dental Implant Patient Experience through innovative technology, streamlined processes, and the recruitment of outstanding individuals. Discover why our team members enjoy being part of our organization.

This Care Coordinator position offers a competitive starting wage ranging from $20 to $23 per hour, along with access to a comprehensive benefits package that includes health, dental, vision, parental leave, employer contributions to 401K, paid time off, holiday pay, and more.

Key Responsibilities:

  • Enhancing the patient experience
  • Managing appointment flow
  • Overseeing account management and billing
  • Processing payments and collections
  • Providing general administrative support for the center

Required Qualifications:

  • Ability to collaborate and contribute positively to the team
  • Empathy and understanding when interacting with patients
  • Representing Nuvia with integrity and adhering to core values
  • Experience in a medical or dental setting is advantageous, but we are willing to train the right candidate
  • Proactive in identifying and providing solutions for patients
  • Quick learner who asks questions when necessary
  • Demonstrates a high level of maturity and emotional intelligence

Essential Job Functions:

  • Opening the center and preparing for a successful day
  • Effectively communicating with patients and managing their expectations
  • Being deeply invested in our patients and their narratives
  • Reminding patients of their appointments and following up as needed
  • Scheduling appointments and guiding patients through subsequent steps
  • Handling phone calls, sorting mail, and organizing the office environment

Our team reflects the diversity of the patients we serve. Imagine being part of a group that restores confidence to patients through new smiles; we experience this rewarding opportunity daily. We are eager to innovate, discover new solutions to challenges, and develop improved processes. At Nuvia, we foster a culture of excellence while maintaining strong teamwork. Our passion for our patients drives us, and we take pride in providing exceptional service.

If you resonate with our values and are excited about the prospect of making a meaningful impact in people's lives, we encourage you to consider this opportunity.