Director of Infrastructure and Security Services

4 weeks ago

River Forest, Illinois, United States Dominican University Full time

Job Summary:

The Director of Infrastructure and Security Services is responsible for ensuring the stable, secure, and reliable operations of the University's technology infrastructure, whether provided onsite or from an off-campus location.

This role oversees the University's endpoint management model, providing strategic direction for elements such as mobile device management, printing, classroom technologies, and other related peripherals.

The director also oversees the University technology security program, managing all aspects of the program, including an external partnership with a contracted security vendor.

Key Responsibilities:

  • Provide direct oversight of the Infrastructure, Endpoint and Security Services teams, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources in partnership with the CIO.
  • Directly supervise two Assistant Directors and one Information Security Specialist, and indirectly supervise five Engineers/Administrators.
  • Manage all aspects of the university's technology security program, including an external partnership with a contracted security vendor.
  • Proactively manage work and communications to ensure that activities and projects are moving forward and consistently meeting or exceeding service level expectations.
  • Successfully manage key relationships with campus partners and strategic, external partners/vendors.
  • Partner with the Service Management team to ensure a high level of customer service and adherence to service level agreements across the Infrastructure, Endpoint, and Security Services teams.
  • As needed, serve as a hands-on project manager for all security, networking, and infrastructure projects, coordinating closely with other departmental leaders to ensure adherence to scope, budget, and resource allocation.
  • Source, replace, implement, support, and maintain network, endpoint, and security components (e.g., telecommunications, servers, operating systems, hardware, and software, etc.).
  • Assist the CIO in developing and maintaining capital and operating budgets for technology infrastructure and other expenses in support of departmental and institutional strategic plans.
  • Participate in the development of the strategic information technology plan, processes, and solutions.
  • Hold team and individual one-on-one meetings with direct reports, at a minimum of a bi-weekly basis.
  • Attend all departmental leadership team and other planning meetings. At the request of the CIO, represent the division at additional campus or external meetings, events, or gatherings.
  • Participate in occasional after-hour, weekend, or holiday support needs, upgrades, or emergency scenarios.
  • Engage in university service work that promotes collaboration and community building, including participating in organizational initiatives, supporting campus events, contributing to community outreach, and fostering a diverse and inclusive environment through involvement in various staff-driven activities and groups.

Requirements:

  • Bachelor's degree required.
  • Minimum of 3 years of experience in Information Technology management.
  • Demonstrated experience with hardware and software related to technology infrastructure, endpoint management, and cybersecurity.
  • Demonstrated experience with technology talent management and coaching.
  • Demonstrated experience managing technical infrastructure projects and initiatives to successful completion.
  • Demonstrated experience with high visibility hardware and software, and the ability to prioritize individual and team workload based on competing demands.
  • Demonstrated experience with IT security initiatives, including knowledge of industry best practices and a proven track-record of success with related initiatives.

Preferred Qualifications:

  • Master's degree in a related field.
  • Experience in a higher education environment.
  • Experience with Extreme Networks, Palo Alto solutions, Microsoft SCCM, Microsoft Teams Calling, and/or Microsoft Intune.
  • Certifications related to infrastructure, endpoints, and/or security.

Physical Demands:

  • Ability to spend long durations of the workday sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.

Salary and FLSA Status:

$100,000 annually, Exempt 37.5 hours.

Benefits:

  • Comprehensive health, dental, and vision insurance.
  • Retirement plan with employer matching contributions.
  • Professional development opportunities.
  • Tuition remission for employees and their dependents.
  • Flexible spending accounts (FSA).
  • Generous paid time off (PTO).

About Dominican University:

Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago.

Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master's, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment.

Dominican currently enrolls over 3,300 students, including 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian. Under-represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some form of financial aid.

Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families' level of income; and 58% are eligible for low-income MAP grants from the State of Illinois.

Recognized since 2011 as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and students from historically underrepresented groups.

For more information, visit

Expectations for all Dominican Employees:

To support the University's mission of preparing students to pursue truth, give compassionate service, and participate in the creation of a more just and humane world, engage in university service work that promotes collaboration and community building.

This includes participating in organizational initiatives, supporting campus events, contributing to community outreach, and fostering a diverse and inclusive environment through involvement in various staff-driven activities and groups.

Institutional Statement

Dominican University is committed to fostering a diverse and inclusive academic community. We encourage applications from individuals of all backgrounds. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Equal Employment Opportunity Statement

Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans. If you need accommodations due to a disability, you may contact us at

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