User Experience Researcher

3 weeks ago


San Diego, California, United States ResMed Full time
Company Overview
The ResMed Incubation and Growth team aims to develop transformative health products that significantly enhance the way billions of people sleep, breathe, and live. Our mission is to accelerate access to care, expand sleep health solutions, and ensure that the right people receive the right solutions at the right time.

Estimated Salary:$120,000 - $150,000 per annum, based on industry standards and US location.

About the Role
In this position, you will collaborate with product managers in early product discovery and delivery to mitigate risks associated with new product development beyond Positive Airway Pressure (PAP) therapy. Your primary responsibility will be to incorporate user voice into every decision-making process. You must be comfortable working in ambiguous environments, navigating agile methodologies, and rapidly testing new ideas and concepts in co-creation with users in healthcare. Additionally, you should be interested and well-versed in exploring AI/Gen AI products and tools to optimize your research and discovery efforts. Traveling within the US and abroad may be required.

Key Responsibilities
- Collaborate with Product Managers to forecast research needs across areas of responsibility.
- Develop research plans with study objectives, including participant screeners, moderator guides, and recruiting plans with clear timelines.
- Communicate research study findings across multiple internal disciplines, including product, design, and executive stakeholders.
- Regularly communicate project updates, including status, roadblocks, and outstanding questions.
- Utilize expertise in the UX research space to guide stakeholders towards appropriate user-centered activities and tools to achieve objectives.
- Participate in cross-functional initiatives, representing the voice of the user across the organization and driving continuous iteration and improvement.
- Proactively build user empathy within the organization through research study readouts and direct user feedback.
- Stay updated on industry trends and best practices to continuously enhance program execution.

About You
To be successful in this role, you should possess a Bachelor's degree and have at least 5 years of experience in qualitative or quantitative research. A background in Human-Computer Interaction (HCI), UX Design, Anthropology, or Behavioral Science would be advantageous. Healthcare industry experience is also preferred, as is the ability to translate research insights into actionable concepts.

Benefits
We offer a diverse and inclusive culture that encourages individual expression and fosters innovative ideas. Our focus on excellence helps you meet your goals and create new ones.

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