Experience Product Researcher for Innovative User Experience

6 days ago


San Francisco, California, United States Tinder Full time
About Us

Launched in 2012, Tinder revolutionized how people connect, growing from one match to over a billion matches within two years. This rapid growth demonstrates our ability to fulfill a fundamental human need: real connections.

Our Values
  • We work collaboratively across functions, teams, and time zones, thinking outside the box to achieve our company vision and mission.
  • We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.
  • We cultivate a culture where it's safe to take risks, seeking input, sharing honest feedback, celebrating our wins, and learning from our mistakes to continue improving.
  • We're problem solvers, focusing on how to best move forward when faced with obstacles, staying agile and overcoming hurdles to achieve our goals.
  • We are intentional about building a workplace that reflects the rich diversity of our members, leveraging different perspectives and ways of thinking to build better experiences for our members and team.
The Role

We are looking for an experienced Staff UX Researcher to join our team and collaborate with partners across Product, Data, Voice of the Customer/CX, and more.

Your Responsibilities
  1. Collaborate with UX Researchers, Product Designers, Product Managers, and Data Scientists to define research objectives, plan studies, and execute research initiatives.
  2. Conduct primary and secondary research using qualitative and quantitative methodologies such as usability testing, user interviews, surveys, and more to improve the adoption, usability, and enjoyment of Tinder experiences.
  3. Partner with cross-pillar and cross-functional teams to identify research needs and evaluate research topics, critically analyzing and optimizing research frameworks to ensure effective study design.
  4. Translate user insights into actionable recommendations that inform product strategy and design improvements.
  5. Advocate and spread empathy for the user by communicating research findings through written reports, creative artifacts, storytelling, and presentations tailored to diverse audiences.
  6. Support iterative testing of design solutions to ensure alignment with top user needs.
  7. Develop a deep understanding of your craft by owning key aspects of the research process, such as test setup, data collection, analysis, and reporting, while starting to spot gaps and improvements in processes and documentation.
Requirements

We seek candidates with:

  • Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent professional experience.
  • 2–4 years of experience in UX research, with a proven ability to apply qualitative and quantitative methodologies to inform product design and decision-making.
  • Experience conducting generative and evaluative user research to address product, design, and business challenges.
  • Strong analytical and organizational skills with the ability to balance multiple projects and priorities.
  • Ability to work collaboratively across teams, demonstrating a user-centered mindset and problem-solving skills.
  • Excellent communication skills, with experience presenting insights to stakeholders at various levels.
Equal Opportunity Employer

Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences. We celebrate our differences and strive to build a workplace that reflects the rich diversity of our members around the world.



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