Robotics Engineer

4 weeks ago


Auburn Hills, Michigan, United States Jatca Full time
Job Title: Robotics Field Service Engineer

We are seeking a highly skilled and experienced Robotics Field Service Engineer to join our team at Jatca. As a key member of our Robotics Service Team, you will play a critical role in ensuring the smooth operation of our robotic systems and providing exceptional customer service.

Key Responsibilities:
  • Perform emergency repairs of robotic system equipment in the field
  • Provide system integration support of robots to designated build shops and end users
  • Perform robot program changes, including logic, software, and path alterations
  • Have mechanical aptitude for performing mechanical component repairs or replacements
  • Provide robot-specific or systems training to customers as required
  • Have knowledge of PLC communications and other robotic peripheral equipment
  • Ability to communicate with customers in high-pressure situations and maintain strong customer relationships
  • Ability to be proactive in supporting customer needs
  • Strong initiative in finding work activities during slow periods
  • Capable of traveling on short notice and handling the rigors of air travel
  • Submit sales leads for additional robotic and system opportunities
  • Communicate work location and status daily
Requirements:
  • Minimum Associate's degree in a technical discipline
  • Alternatively, possess a special combination of education and experience, or demonstrated accomplishments
  • Good electronic and mechanical experience (2-5+ years)
  • Troubleshooting through deductive reasoning
Preferred Qualifications:
  • Spot welding, Arc welding, paint, and Sealant applications experience
  • Mechanical aptitude for performing mechanical component repairs or replacements
  • Knowledge of PLC communications and other robotic peripheral equipment
  • Strong desire to travel
  • Knowledge of MS Word, Excel, PowerPoint
  • Excellent verbal communication skills
  • Ability to communicate with customers in high-pressure situations and maintain strong customer relationships
  • Excellent organizational skills - detail-oriented
  • Customer service background highly desirable
  • Ability to work with little or no supervision
  • Analyze issues and use sound judgment
  • Manage execution


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