Healthcare Operations Assistant

7 days ago


Fountain Valley, California, United States RadNet Orange County Full time
Job Summary
RADNET ORANGE COUNTY IS A LEADING PROVIDER OF DIAGNOSTIC IMAGING AND RADIATION THERAPY SERVICES. WE ARE SEEKING AN EXPERIENCED PATIENT SERVICE REPRESENTATIVE TO JOIN OUR TEAM. IN THIS ROLE, YOU WILL BE RESPONSIBLE FOR DELIVERING EXCEPTIONAL PATIENT EXPERIENCES THROUGH FRIENDLY AND SERVICE-ORIENTED INTERACTIONS.

Responsibilities:
  • ENSURE PATIENTS FEEL WELCOME AND SUPPORTED THROUGHOUT THEIR EXPERIENCE.
  • COLLECT AND VERIFY PROPER INSURANCE AND PATIENT INFORMATION, ENSURING ACCURACY AND COMPLETION OF NECESSARY DOCUMENTATION.
  • PROCESS PAYMENTS AND FEES, MAINTAINING A HIGH LEVEL OF CUSTOMER SATISFACTION.
  • ANSWER AND TRANSFER INCOMING CALLS, PROVIDING TIMELY RESPONSES TO PATIENTS AND STAFF.

Requirements:
  • Demonstrate a passion for customer service, exercising sound judgment and professionalism in all interactions.
  • Exhibit effective communication and interpersonal skills, building strong relationships with patients, guests, and colleagues.
  • Show ability to thrive in a fast-paced environment, prioritizing tasks with a structured approach and delivering world-class customer service.


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