Technical Service Delivery Specialist
5 days ago
This Client Relationship Manager role is an exciting opportunity to join our team at gateB Consulting, Inc. The estimated salary for this position is $65,000 - $85,000 per year. You will be responsible for building and maintaining strong relationships with clients, ensuring their success with our products and services.
Key Responsibilities:
- Client Communication: Serve as the primary point of contact for receiving, triaging, routing, and resolving technical issues while helping customers maximize the value of our products and services.
- Issue Resolution: Collaborate with internal teams to ensure timely and effective resolution of customer issues.
- Relationship Development: Identify customer needs and develop strategies to meet those needs, ensuring long-term client satisfaction and loyalty.
- Training and Development: Create and maintain customer training materials and provide ongoing training to customers and internal teams.
- Process Improvement: Analyze customer data and feedback to identify areas for improvement and implement changes to enhance customer experiences.
Qualifications:
- At least 4 years of experience in customer service, customer success, or a related role.
- A strong understanding of marketing operations processes and technologies.
- Experience with Zendesk, Confluence, and Jira.
- Strong problem-solving skills with the ability to work across multiple teams to resolve issues.
- Excellent communication and time management skills, with the ability to handle diverse and complex customer needs.
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