Technical Service Delivery Analyst

3 weeks ago


Los Angeles, California, United States UCLA Health Full time
Are you passionate about delivering exceptional IT support and maintenance services? Do you have a strong understanding of clinical and business applications, Microsoft Networking, and Windows operating systems? We are seeking an experienced IT Support Specialist to join our team at UCLA Health. In this role, you will provide technical support and maintenance services for endpoint devices, software applications, and other IT infrastructure within UCLA Health. If you possess excellent communication skills, the ability to work independently, and a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities:
  • Provide tier II support for endpoint devices and software applications
  • Maintain standard software, hardware images, and deployment processes
  • Ensure policies, standards, and procedures are followed and utilized
  • Communicate effectively with clients and peers

Requirements:
  1. Strong understanding of clinical and business applications
  2. Knowledge of Microsoft Networking and Active Directory
  3. Understanding of Microsoft Windows operating systems and Office products
  4. Ability to work independently and in a team environment
  5. Strong communication and interpersonal skills

Salary Range: $45-$65 per hour

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