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Customer Service Representative

2 months ago

Lakewood, Washington, United States Pierce College Full time
Job Summary

The Customer Service Specialist 1 provides exceptional support to students, departments, and customers at Pierce College. This role is responsible for assisting students with tuition and fee payments, resolving problems, and maintaining accurate records.

Key Responsibilities
  • Process incoming cash, check, or credit card deposits within 24 hours, including posting payments to student accounts or department deposits.
  • Prepare scholarships to be booked into collect department receipts and add student information to the shared drive for posting to the student account.
  • Verify that scholarships are posted correctly on the customer account.
  • Maintain up-to-date knowledge of FERPA and related legislation; apply FERPA to activities/procedures to protect the confidentiality of student information.
  • Positively respond to customer service inquiries and complaints by deescalating the situation, identifying the issue, and using established procedures to identify available solutions that meet the customer's needs when possible.
  • Effectively communicate with internal and external customers to ensure all receivable-related questions are answered and resolved, if necessary, promptly.
Requirements
  • High school diploma or GED.
  • Experience using current cash handling procedures in a business environment.
  • Experience documenting and updating information in written or electronic format to maintain accurate and complete records.
Preferred Qualifications
  • Understanding of Generally Accepted Accounting Principles (GAAP).
Work Environment

This position is located in the Cashiering Department and requires regular and consistent attendance.