Healthcare Support Specialist

1 week ago


Stevensville, Maryland, United States Serenity Healthcare, LLC Full time
About the Role

We are seeking a highly motivated and compassionate Customer Care Specialist to join our team at Serenity Healthcare, LLC. As a key member of our staff, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities
  • Provide Patient Support: Offer one-on-one coaching and commitment to patients during treatment, ensuring their comfort and well-being throughout the process.
  • Deliver High-Quality Service: Be the face of Serenity Healthcare, providing exceptional customer service and ensuring a positive experience for patients and their families.
  • Participate in Training and Development: Graduate from Serenity's paid TMS training program, gaining the knowledge and skills necessary to excel in this role.
  • Own Patient Outcomes: Take ownership of patient treatment outcomes, working closely with the treatment team to ensure successful results.
Requirements
  • Education: High School Diploma or equivalent required.
  • Customer Service Experience: Three years of work experience in customer service, with a strong focus on building relationships and resolving issues.
  • Communication Skills: Excellent verbal and written communication skills, as well as basic math skills.
  • De-escalation Skills: Well-versed in de-escalation techniques and able to connect with individuals from diverse backgrounds.
About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. With evidence-based research and proven results, we are committed to helping patients take back their lives with a revolutionary technological approach to healthcare.



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