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Technical Service Specialist

2 months ago

Houston, Texas, United States Molecular Devices Full time
Join Molecular Devices as a Field Service Engineer

Are you passionate about contributing to scientific advancements that enhance global health? At Molecular Devices, we are dedicated to being the innovation partner that enables researchers to accelerate their discoveries, resulting in earlier diagnoses and safer therapeutic options.

As a prominent provider of life science solutions, we specialize in high-performance bioanalytical measurement systems, software, and consumables. Here, you will have the opportunity to develop your career alongside top-tier teams within a collaborative culture.

Your Role:
In this position, you will take the lead in providing technical support to assigned clients, addressing troubleshooting, installations, validations, maintenance, and service repair requirements. You will also manage necessary administrative tasks, including documentation.

Key Responsibilities:
1. Act as the primary contact for designated customers, ensuring their service and repair needs are met efficiently.
2. Identify potential business opportunities, such as preventive maintenance and new service plans, to support our continued growth.
3. Maintain a positive image of the service organization, focusing on customer satisfaction and building strong professional relationships.

Essential Qualifications:
- An Associate's Degree in Engineering or Biology with a minimum of 1 year of relevant experience, or a Technical Degree in a related field.
- A valid driver's license with a satisfactory driving record.
- Ability to travel, including potential overnight stays, with a focus on domestic travel.

Physical Requirements:
This role involves the ability to lift and move items weighing up to 50 lbs, as well as prolonged periods of standing, walking, and sitting. You should be capable of performing various physical tasks, including climbing stairs and reaching with your arms.

Preferred Experience:
- Previous roles as a Field Service Engineer in a related sector.
- Familiarity with scientific research instruments or a similar technical background.
- Proficiency in Microsoft Office and the ability to quickly adapt to new software applications.

At Molecular Devices, we are committed to fostering a sustainable workforce. We recognize the importance of flexible work arrangements and are dedicated to providing fulfilling career opportunities, regardless of your work setting. This position offers the possibility of remote work, with further details to be discussed during the interview process.

Compensation:
The hourly pay range for this role is between $35.00 and $40.00. This range reflects our good faith belief regarding the compensation for this position at the time of posting, and may be adjusted in the future. This role is also eligible for bonus and incentive pay.

Benefits:
We offer a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, as well as a 401(k) plan for eligible employees.

Equal Opportunity:
Molecular Devices and all Danaher Companies are committed to equal opportunity in employment, ensuring a diverse and inclusive workplace.