IT Support Specialist

1 week ago


Tigard, Oregon, United States Nerds Like Us Full time
Job Title: IT Field Technician

We are seeking a skilled IT Field Technician to join our team at NerdsToGo. As a key member of our technical support team, you will be responsible for providing high-quality technical assistance to our residential and small business customers.

Key Responsibilities:
  • Consult with customers to identify and resolve technical issues with their computer systems and networks.
  • Perform PC hardware and software troubleshooting, repair, and maintenance.
  • Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration.
  • Execute data recovery and loss prevention tasks.
  • Upgrade and install software, ensuring compatibility and optimal performance.
  • Perform network installation and maintenance (wired, wireless, LAN, WAN).
  • Manage virus protection and Spyware/Adware removal.
  • Enhance security solutions for home and small business technology.
  • Deliver one-on-one training for customers on various technology topics.
  • Collaborate with Senior Technicians, seeking guidance and support when needed.
Requirements:
  • Associate's degree in a technology-related field, or equivalent experience.
  • Minimum of 2 years of experience providing technical support.
  • Strong knowledge of PC troubleshooting and repair (A+ certification skill set).
  • Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices.
  • Familiarity with Windows OS and experience with Mac and Apple products.
  • Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook).
  • Strong communication and customer service skills.
  • Valid driver's license and clean driving record.
Why Join Us:

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

As a member of our team, you will have the opportunity to make a significant contribution to our history-making journey. You will be part of a supportive and caring team that prioritizes learning and growth. We offer competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity.



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