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Customer Service Representative
3 weeks ago
Job Description
">We are seeking an experienced Order Entry Specialist to join our team in Minneapolis. As a key member of our customer service team, you will be responsible for assisting customers with all aspects of service requests, including order processing, warranty follow-up, and responding to ongoing service needs.
">Key Responsibilities
">- ">
- Assist customers with order processing, warranty follow-up, and responding to ongoing service needs">
- Communicate and coordinate activities with customers, other company entities, and Sales Reps to get orders processed and shipped out">
- Effectively manage work situations of moderate complexity">
- Provide non-technical product and pricing information to customers">
- Create and document service complaints in Salesforce">
- Complete Credit/Rebill or Credit/Reship RMAs in Sage ERP MAS 200">
- Determine and document root cause of service complaints">
Requirements
">We require a high school diploma / GED and at least 2 years of order entry experience. Experience with an ERP system is a must, and Salesforce experience is a plus.
">Compensation
">The estimated annual salary for this position is around $42,000, depending on experience.