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Customer Service Representative

3 weeks ago


Minneapolis, Minnesota, United States MSCCN Full time

Job Description

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We are seeking an experienced Order Entry Specialist to join our team in Minneapolis. As a key member of our customer service team, you will be responsible for assisting customers with all aspects of service requests, including order processing, warranty follow-up, and responding to ongoing service needs.

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Key Responsibilities

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  1. ">
  2. Assist customers with order processing, warranty follow-up, and responding to ongoing service needs">
  3. Communicate and coordinate activities with customers, other company entities, and Sales Reps to get orders processed and shipped out">
  4. Effectively manage work situations of moderate complexity">
  5. Provide non-technical product and pricing information to customers">
  6. Create and document service complaints in Salesforce">
  7. Complete Credit/Rebill or Credit/Reship RMAs in Sage ERP MAS 200">
  8. Determine and document root cause of service complaints">
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Requirements

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We require a high school diploma / GED and at least 2 years of order entry experience. Experience with an ERP system is a must, and Salesforce experience is a plus.

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Compensation

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The estimated annual salary for this position is around $42,000, depending on experience.