Client Support Associate
1 month ago
About the Role:
We are seeking a highly skilled and customer-focused Client Support Associate to join our team at Jackson Hewitt. As a Client Support Associate, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective support to clients via phone, email, and in-person
- Respond to client inquiries and resolve issues in a professional and courteous manner
- Work collaboratively with internal teams to ensure seamless client experiences
- Stay up-to-date on company policies and procedures to provide accurate information to clients
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic computer proficiency and ability to troubleshoot
- Prior customer service or sales experience is preferred, but not required
What We Offer:
- Competitive salary and bonus structure
- Opportunities for advancement and professional growth
- Flexible schedule options and work-life balance
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) with company match and employee referral program
Why Join Us:
At Jackson Hewitt, we value our employees and offer a supportive and inclusive work environment. We are committed to providing exceptional customer service and exceeding our clients' expectations. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.
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