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Customer Service Manager, Customer Service Representative, Order Fulfillment Specialist

2 months ago


New York, New York, United States NYC Alliance Full time
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at NYC Alliance. As a key member of our customer service team, you will be responsible for providing exceptional service to our retail partners and ensuring timely and accurate order fulfillment.

Key Responsibilities
  • Customer Service Management: Manage and oversee the customer service team, ensuring that all customer inquiries are responded to in a timely and professional manner.
  • Order Fulfillment: Process and fulfill customer orders, ensuring that all orders are accurate and delivered on time.
  • Inventory Management: Manage inventory levels and ensure that all products are available for shipment.
  • Communication: Communicate with customers, sales teams, and other stakeholders to resolve any issues or concerns.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
Requirements
  • Experience: 5+ years of experience in customer service, preferably in the apparel industry.
  • Skills: Exceptional communication and interpersonal skills, strong problem-solving skills, and ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: Collaborative and dynamic work environment.