Senior Guest Services Team Lead

3 weeks ago


San Antonio, Texas, United States Sonder Full time
{"title": "Senior Central Guest Services Representative", "description": "Revolutionize Hospitality with Sonder

Sonder is a pioneering hospitality company that combines innovative technology with thoughtfully designed accommodations to create a seamless guest experience.

As a Senior Central Guest Services Representative, you will be a subject matter expert who supports and coaches new and tenured representatives while driving internal and cross-functional special projects.

Key Responsibilities:

  • Provide expert support to representatives with questions and concerns
  • Develop and implement comprehensive training programs for new representatives
  • Monitor the CGS channel and delegate tasks as needed to ensure optimal performance
  • Collaborate with the implementations team to provide feedback on new processes and system changes
  • Work closely with cross-functional teams to drive execution and achieve business objectives

What We Look For:

  • Minimum 2 years of post-secondary education or commensurate experience
  • Minimum 2 years of reservation or sales experience (retail, hotel front desk, contact center, etc.)
  • Minimum 6 months as a CGS representative
  • Excellent productivity and quality performance as a representative
  • Highly motivated individual with a passion for coaching and developing representatives

What We Offer:

  • Competitive compensation and benefits package
  • Generous stock option plan and equity opportunities
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment

Sonder is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

", "lang_code": "en"}

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