Digital Health Support Specialist
6 days ago
We're a world-class pediatric research hospital dedicated to advancing treatments and cures for pediatric catastrophic diseases. Our team is passionate about making a difference in the lives of children we serve, fostering a collaborative and positive environment where everyone can grow and develop their careers.
Position OverviewThe Senior Clinical Applications Support Specialist plays a critical role in providing operational, technical, and training support for our Electronic Health Record (EHR) system and other clinical applications. This position serves as a liaison between clinical staff and information services/clinical applications support teams, leading support for EHR users onsite, participating in rounding sessions to address EHR and technical issues, engaging in workgroups to improve EHR workflows, communicating system downtimes and upgrades, and providing ongoing support and optimization for staff on application functionality.
Key Responsibilities- Knowledge Transfer and Liaison: Obtain and provide knowledge transfer with various IS/Clinical Application teams for EHR support areas, application/user workflows, and IS-supported systems/solutions.
- Rounding and Issue Resolution: Perform proactive rounding within clinical areas and serve as an IS/Clinical Applications liaison to help identify, follow-up, resolve, and escalate issues, concerns, or needs in support of clinical staff, nurses, and providers.
- System Implementation: Assist with implementation of new clinical application systems, including participation in testing of new systems as needed.
- Clinician Efficiency Analysis: Conduct analysis on clinician efficiency and proficiency in clinical application systems and provide proactive outreach/intervention when necessary to address areas of improvement.
- Technical Support: Serve as the primary contact for system-related questions and issues involving the core EHR and Clinical Digital Workspace (CDWS) and other clinical applications.
- Maintenance and Reporting: Support maintenance of computer systems and networks, respond to basic customer/end-user queries within timelines, assist in preparing reports and documents related to technical support, and provide logistics support in coordination with third parties.
- Education: High School Diploma or GED required.
- Experience: Minimum requirement: 4+ years experience providing support around Electronic Medical Record (EHR) and other Clinical Applications.
- Certifications: Certification in one or more Epic applications is preferred; certification in A+, Network, Windows, or Apple is also preferred.
In recognition of U.S. state and municipal pay transparency laws, St. Jude includes a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and takes into account factors such as skill sets, experience, and training, licensure and certifications, and other business and organizational needs. The estimated salary range for this role is $29.00 - $50.50 per hour for the Senior Clinical Applications Support Specialist.
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