Service Manager

5 days ago


Concord, New Hampshire, United States Orkin Full time
Service Manager Job Description

Overview:

As a Service Manager at Orkin, you will be responsible for leading a high-performance team to deliver top-notch service to our customers. You will be the face of our company, ensuring that every customer interaction is exceptional and that our team is equipped to provide world-class service.

Responsibilities:

  • Lead a team of Orkin Pros to consistently provide world-class service to customers
  • Develop and implement strategies to improve customer satisfaction and retention
  • Assist with recruiting and training new team members
  • Monitor scheduling, routing, and inventory to drive efficiencies and productivity
  • Ensure customer expectations are met or exceeded through inspections and delivery of outstanding customer service

What We Offer:

  • Competitive earnings and a company vehicle with gas card
  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, and dependent scholarship awards

Requirements:

  • Sales experience preferred
  • High School Diploma or equivalent required
  • Ability to obtain the appropriate pesticide license/certification if required (company paid)
  • Ability to work in the field independently and interact with customers

Work Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations. This includes safely using a ladder, lifting and carrying up to 50 lbs, and wearing personal protective equipment (PPE).


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