Services Architect

2 weeks ago

Concord, New Hampshire, United States UKG (Ultimate Kronos Group) Full time
{"title": "Services Architect", "description": "Job Summary

As a Services Architect at UKG, you will be responsible for consulting with clients to analyze and understand their business needs and create a services solution to meet those requirements. This role will be the focal point for effective communications with the client/prospect for the development of a services solution.

Key Responsibilities
  • Provide single point of contact to Inside Sales organization and designated Services Architects lines of business to pursue and close services opportunities
  • Understand the customer's strategic business and technology goals and create the proposed service approach and solution
  • Documentation such as proposals, SOW's, RFP responses, etc.
  • Understand promotions available to customer and actively engage in the process to apply
  • Perform analysis to create implementation quotes and proposals for prospective customers related to customer service requests and change orders
Requirements
  • 2+ years in a professional services role, ideally in application software implementation and/or services sales
  • Intermediate level knowledge and understanding of labor management, HCM, scheduling, leave management, or similar domain product/systems required
  • Previous experience with customer services requests and estimating addon products
  • B.A. / B.S. degree, with a focus in business or Information technology preferred
Preferred Qualifications
  • Ability to develop and manage solutions for Inside Sales organization
  • Versed in Launch implementation methodology
  • Develop good working relationships with Services Delivery and Sales Support organizations
  • Entry level skillset in selling and negotiating techniques
  • Entry level presentation skills with the ability to articulate the services value proposition as part of the overall business solution
  • Ability to communicate and negotiate with Inside Sales and Customers in an "influence without authority" role
  • Ability to work seamlessly among multiple industry lines of expertise, prior experience in a Retail, Public Sector, Manufacturing, Services & Distribution or Healthcare setting a plus
Compensation

The pay range for this position in Colorado, New York, Washington and California is $68,100 to $97,900, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG's comprehensive benefits can be reviewed on our careers site at

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $78,315 to $112,585 per year.

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

UKG participates in E-Verify. View the E-Verify posters here

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

", "lang_code": "en-US"}

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