Member Team Lead

2 days ago


Wentzville, Missouri, United States Sam's Club Full time
Job Summary

As a Member Team Lead at Sam's Club, you will play a key role in delivering exceptional member service and driving business results. You will be responsible for leading a team of associates, providing guidance and support, and ensuring that members receive a positive experience.

Key Responsibilities
  • Lead and develop a team of associates to achieve business goals and objectives
  • Provide guidance and support to associates on member service approaches and techniques
  • Ensure compliance with company policies and procedures
  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals and participate in sales and marketing events
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions, locating merchandise, and using self-service technology
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging merchandise
  • Complete accounting records, files, transactions, and other required documentation
  • Develop, communicate, and implement processes and practices to meet business needs
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Lead and participate in teams by using and sharing resources, information, and tools
Benefits
  • Competitive pay
  • Performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements
  • 6 months retail experience, including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team
  • Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

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