Patient Access Coordinator

3 days ago

Helena, Montana, United States St. Peter's Health Full time
Job Summary

This position plays a critical role in ensuring patient access to skilled therapy services by working closely with department leadership, therapists, patients, and physician offices.

The Patient Access Scheduler- Rehabilitation is responsible for obtaining necessary information for accurate and timely completion of authorization, registration, and scheduling of the patient upon receipt of a therapy referral.

Key Responsibilities
  • Determine the acuity of the patient and/or specialty skills required of the therapist to meet the patient's needs based on diagnosis and reason for consultation.
  • Follow a triage process to determine the appropriate therapist and location for therapy.
  • Provide patients with basic instructions regarding preparation for visits, directions, arrival times, information to bring to the visit, expectations for payment, and other key information to ensure the patient's success.
  • Communicate effectively across disciplines and departments to maintain professional relationships and ensure ongoing provider referrals.
  • Utilize electronic healthcare information systems to accurately record and obtain information related to the patient's scheduled appointments.
  • Maintain competency in use of the electronic medical record and system as it relates to authorization, registration, and scheduling features.
  • Assist in maintaining department productivity standards and a positive contribution margin by managing therapist schedules and limiting unfilled schedule gaps.
  • Represent the rehabilitation department and St. Peter's Health in efforts to facilitate a positive patient experience and successful patient outcome.
Requirements
  • Demonstrated ability to communicate in a professional and courteous manner with all customers.
  • Demonstrated ability to effectively complete assigned work while experiencing multiple interruptions.
  • Demonstrated ability to manage complex and multiple tasks within assigned time period, remain flexible to workload demands, and work with a variety of personnel.
  • Ability to work independently with minimal direction, perform detailed assignments, and compile information with accuracy.
  • Ability to deal with multiple stressors, deadlines, and difficult situations while meeting patient's needs and providing superior customer service to all.
  • Ability to work as a team player.

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