Patient Access Coordinator

4 weeks ago


Helena, Montana, United States St. Peter's Health Full time
Job Summary

This position plays a critical role in ensuring patient access to skilled therapy services at St. Peter's Health. The Patient Access Scheduler works closely with department leadership, therapists, patients, and physician offices to facilitate timely and accurate completion of authorization, registration, and scheduling.

Key Responsibilities
  • Determine the acuity of patients and specialty skills required of therapists based on diagnosis and reason for consultation.
  • Follow a triage process to determine the appropriate therapist and location for therapy.
  • Communicate effectively with patients to provide basic instructions regarding preparation for visits, directions, arrival times, and expectations for payment.
  • Utilize electronic healthcare information systems to accurately record and obtain information related to patient scheduled appointments.
  • Maintain competency in the use of the electronic medical record and system as it relates to authorization, registration, and scheduling features.
  • Assist in maintaining department productivity standards and a positive contribution margin by managing therapist schedules and limiting unfilled schedule gaps.
Requirements
  • Demonstrated ability to communicate in a professional and courteous manner with all customers.
  • Ability to effectively complete assigned work while experiencing multiple interruptions.
  • Ability to manage complex and multiple tasks within assigned time period, remain flexible to workload demands, and work with a variety of personnel.
  • Ability to work independently with minimal direction, perform detailed assignments, and compile information with accuracy.
  • Ability to deal with multiple stressors, deadlines, and difficult situations while meeting patient needs and providing superior customer service.


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