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VIP Services Ambassador

2 months ago

Highland, California, United States San Manuel Band of Mission Indians Full time
Key Responsibilities

As a VIP Services Representative with the San Manuel Band of Mission Indians, you will be the primary point of contact for patrons, ensuring seamless reservations for hotels, special events, and entertainment. Your exceptional communication skills and attention to detail will make all the difference in delivering an unforgettable experience.

Key Tasks:
  1. Initiate and respond to in-person and phone contact with patrons to confirm reservations and provide exceptional service.
  2. Suggest tailored experiences and book reservations that meet the unique needs of our VIP guests.
  3. Collaborate with the team to ensure efficient and prompt completion of reservations, resulting in high guest satisfaction.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving skills and attention to detail.