Technical Support Specialist
3 weeks ago
Estimated Salary: $80,000 - $120,000 per year
About Revel StaffingWe are a leading staffing agency providing expert technical support to customers and internal staff. Our team is dedicated to delivering exceptional service and expertise in the field of CNC technology.
Job DescriptionThe CNC Service Expert provides critical technical support to customers and internal staff, addressing complex escalations and performing essential tasks effectively. This role requires independent judgment and strong communication skills.
Key Responsibilities:- Resolve high-level technical issues related to CNC service.
- Participate in the order review process to identify potential technical concerns.
- Assist with daily tasks, including phone support, scheduling, work order management, and customer relations.
- Provide phone support to internal and external customers through online portals and hotlines.
- Communicate and manage technical issues with customers and engineers.
- Offer training and guidance to local experts and apprentices.
- Stay updated on emerging technologies relevant to company products and services.
- Track and manage activities through the CRM system.
- Travel regionally to support customers as a primary engineer or subject matter expert.
To succeed in this role, you will need:
- Bachelor's degree in a technical field.
- 10+ years of experience in service and/or technical phone support.
- Strong verbal and written communication skills with excellent customer service orientation.
- Proficient in reading mechanical drawings, electrical schematics, and PLC ladder diagrams.
- Experience managing multiple projects in a fast-paced environment with tight deadlines.
- Proven project management skills, including design and integration of interface components.
- Experience in robotic integration, safety circuits, interfacing, and post-sales development.
- Proficiency in ladder logic (FAPT) and PLC software (Step 7, Omron, etc.).
This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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