Customer Service Associate

3 weeks ago


Charlotte, North Carolina, United States Dal-Tile Full time

Company Overview:

Dal-Tile, a subsidiary of Mohawk Industries, is the largest manufacturer of tile and natural stone in the United States. We are committed to providing our employees with a family-friendly work environment, promoting from within, unique benefits, and a productive life outside of work.

Job Summary:

We are seeking an exceptional Customer Service/Warehouse Associate to join our team. The ideal candidate will be responsible for providing customer service, completing sales transactions, receiving, loading/unloading material, pulling/assembling customer orders, and inventory checks. This role may involve daily use of forklift and/or crane equipment.

Main Responsibilities:

  • Provides customer service, assists customers in determining order requirements, answers customer inquiries, provides samples, and completes sales transactions.
  • Addesses and resolves customer complaints (returns and order errors).
  • Performs office administration duties such as processing payments, reconciling DSRs and cash box, preparation of bank deposits, balancing petty cash box, preparing performance reports, updating customer master file, and creating vendor orders.
  • Enters customer orders, creates plant/RDC orders, and completes stock replenishment orders.
  • Waits on customers, prepares sales slips, and produces daily sales reports.
  • Performs warehouse duties such as pulling/assemble customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking, labeling vendor products, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts.
  • Receives and unloads inbound material, processes inbound shipments, stocks material, processes customer returns, and notifies management of damaged shipments for freight claims.
  • Operates crane forklift equipment.

Requirements:

  • High school diploma or equivalent experience.
  • 3+ years of customer service experience and warehouse experience.
  • Crane Forklift Experience.

Benefits:

We offer competitive salary ($45,000 - $55,000 per year), comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include company match on 401k, employee purchase discount, and tuition reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans, and their families.



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