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OIT Technology Support Assistant
2 months ago
OIT Technology Support Assistant
Classification: Student Assistant C
Grade: Student C
Work Type: Student Employee
Administrative Unit: University of Alaska Fairbanks
School/Business Unit: UAF Office Information Technology
Location: Fairbanks
Categories: Information Systems/Technology, Office/Clerical
Position Overview:
Starting Salary: $15.00/hr. Become an integral part of a vibrant and diverse team, collaborating with full-time staff to deliver exceptional support and resolve technological challenges. Your daily responsibilities will include assisting students, faculty, and staff across the UA system in diagnosing and troubleshooting various technology-related issues. Additionally, you will have the opportunity to engage in project teams within a DevOps framework, allowing you to expand your knowledge of technology in an enjoyable and educational setting. If you have a passion for problem-solving, enjoy working with people, and are eager to explore technology, this position may be a great fit for you.
Key Responsibilities:
- Answer phone calls, assist walk-in clients, and troubleshoot both university and personal computers.
- Collaborate with OIT Customer Support Services personnel to provide technology assistance.
- Gain familiarity with major consumer operating systems.
- Learn to identify and eliminate malware.
- Understand how to diagnose, repair, and upgrade technology hardware.
- Offer recommendations for technology purchases.
- Participate in various projects, including Smart Classroom Technology installations.
- Deliver supplies such as paper and toner to different departments as required.
Applicant Instructions:
Please submit a cover letter, resume, and three professional references. This is a part-time position, offering up to 20 hours per week while classes are in session, with additional hours available during breaks. Student Assistant C roles are compensated at $15.00/hr.
Education and Experience Requirements:
High School diploma or equivalent is required. Experience that equips you with the ability to learn skills in information systems technology and customer service is preferred. A valid driver's license is also preferred. Previous experience is advantageous but not mandatory, as OIT is committed to providing training and career development.
Knowledge, Skills, and Abilities:
The ideal candidate will be customer-oriented and possess a friendly demeanor, capable of handling occasional stressful situations. A basic understanding of technology and familiarity with major desktop and mobile operating systems is essential. A willingness to learn about technology is highly valued.
COVID-19 Requirements:
All new hires whose job functions or work locations require compliance with UAF vaccine mandates must be fully vaccinated against COVID-19 or have an approved exemption.
Reasonable Accommodation Statement:
The University of Alaska is dedicated to providing reasonable accommodations to individuals with disabilities throughout the applicant screening process.
Affirmative Action Statement:
The University of Alaska is an AA/EO employer and educational institution, prohibiting illegal discrimination against any individual.
Background Check:
The successful applicant will be required to undergo a background check, with any employment offer contingent upon its completion.
Public Disclosure Statement:
Your application for employment is subject to public disclosure under the Alaska Public Records Act.
The University of Alaska maintains a Drug-Free Workplace and is committed to a Tobacco-Free environment.
