Service Team Member

2 weeks ago


Santa Rosa, California, United States Michaels Stores Full time

Job Summary: We are seeking a Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities:

  • Provide friendly customer service and help customers shop our store
  • Ensure a fast and friendly checkout experience
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards
  • Educate customers on our Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible for completing merchandise recovery and maintenance
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs
  • Interact with others in an accepting and respectful manner
  • Cross-trained in Custom Framing selling and production

Requirements:

  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment:

  • Public retail store setting
  • Climate-controlled store environment
  • Some stock rooms may not be climate-controlled
  • Some outdoor work if assigned to retrieve shopping carts or while unloading trucks

Equal Opportunity Employer: Michaels Stores is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations.


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