Service Team Member
2 weeks ago
Job Summary: We are seeking a Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities:
- Provide friendly customer service and help customers shop our store
- Ensure a fast and friendly checkout experience
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards
- Educate customers on our Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible for completing merchandise recovery and maintenance
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs
- Interact with others in an accepting and respectful manner
- Cross-trained in Custom Framing selling and production
Requirements:
- Retail and/or customer service experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment:
- Public retail store setting
- Climate-controlled store environment
- Some stock rooms may not be climate-controlled
- Some outdoor work if assigned to retrieve shopping carts or while unloading trucks
Equal Opportunity Employer: Michaels Stores is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations.
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