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Senior Technical Product Manager

2 months ago

New York, New York, United States Zocdoc Full time
About the Role

We are seeking a highly skilled Senior Technical Product Manager to join our team at Zocdoc. As a key member of our Technology organization, you will play a critical role in shaping and managing the products and services focused on developer experience, internal platforms, and reliability services.

Your Impact

As a Senior Technical Product Manager, you will be responsible for identifying key infrastructure needs, gathering and integrating internal stakeholder feedback, and creating strategic roadmaps that align with our mission to deliver reliable, scalable, and efficient systems and services.

You will drive informed product decisions and help prioritize initiatives that produce the most significant impact. You will lead the product lifecycle, coordinating with internal stakeholders across our Technology organization to ensure that our infrastructure products and services align with both technical requirements and business objectives.

By setting clear product goals and success metrics, you'll ensure our infrastructure solutions deliver tangible value to our stakeholders, enhance system reliability and visibility, and support Zocdoc's broader organizational goals.

What You'll Enjoy
  • Developer-Centric: Passionate about improving developer productivity and experience through robust and user-friendly infrastructure products
  • Strategic and Collaborative: Skilled at building roadmaps, defining product visions, and working with cross-functional teams to bring those visions to life
  • Analytical and Data-Driven: Adept at identifying and tracking KPIs, using data to drive decision-making and product enhancements
  • Focused on Impact: Motivated to create infrastructure solutions that not only meet technical requirements but also deliver measurable business value and support organizational growth
  • A Strong Communicator: Able to clearly articulate product strategies and roadmaps to stakeholders at all levels of the organization
Day-to-Day

Your day-to-day will involve working with stakeholders across the organization to identify key infrastructure products and services that require development or enhancement. You will conduct research and gather feedback to understand user needs and pain points. You will collaborate with engineering managers and technical leaders to create and maintain strategic roadmaps for infrastructure products and services.

You will ensure that roadmaps are aligned with organizational goals and communicated effectively to all stakeholders. You will partner with the Developer Platform team to enhance workflows, reduce time-to-production, and simplify the infrastructure development process. You will lead initiatives that simplify and standardize infrastructure deployments, enabling developers to focus on their core competencies.

You will collect and analyze data to create detailed user stories, inform product decisions, and influence the prioritization of key infrastructure initiatives, ensuring alignment with user needs and business goals. You will establish key performance indicators (KPIs) to measure the effectiveness and impact of infrastructure products and services.

You will monitor and evaluate these KPIs to ensure that products meet their success criteria, driving continuous improvement and alignment with business objectives.

Requirements
  • 5+ years of experience in Product Management, with a focus on infrastructure, developer tools, and/or site reliability engineering
  • Proven track record of working closely with engineering teams to develop and maintain infrastructure products and services
  • Experience in building and communicating product roadmaps, particularly in complex technical environments
  • Strong understanding of cloud infrastructure, DevOps practices, and CI/CD pipelines
  • Excellent communication and stakeholder management skills, with the ability to articulate complex technical concepts to non-technical audiences
  • Proficiency in using data and metrics to drive decision-making and product enhancements
  • Strong experience with Agile methodologies, including writing and scoping user stories, managing backlogs, and guiding products through iterative development cycles
  • Bachelor's degree in an Computer Science related discipline and/or equivalent experience in a similar role
Benefits
  • Flexible, hybrid work environment
  • Unlimited PTO
  • 100% paid employee health benefit options
  • Employer funded 401(k) match
  • Corporate wellness programs with Headspace and Peloton
  • Sabbatical leave (for employees with 5+ years of service)
  • Competitive parental leave
  • Cell phone reimbursement
About Zocdoc

Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. We are a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve.

We are an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.