Customer Service Representative

7 days ago

Washington, Washington, D.C., United States Colonial Parking Inc Full time
Job Overview

About Colonial Parking Inc.

We are a leading parking operator dedicated to delivering exceptional service to our clients and customers throughout the DMV area. Our mission is built on integrity, accountability, and customer satisfaction.

Role Summary:

The Telecommute Customer Care Associate will play a critical role in enhancing our level of service by managing incoming calls, emails, and customer contacts from the Remote Management Center. As a key member of our team, you will provide professional and empathetic support to our clients and customers, ensuring their needs are met with efficiency and effectiveness.

Main Responsibilities:

  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Analyze and address customer concerns in a timely manner, demonstrating a high level of empathy and understanding.
  • Work collaboratively with team members to improve service delivery and client satisfaction.
  • Adapt to changing demands and priorities in a dynamic work environment, maintaining a positive attitude and high standards of customer service.

Requirements:

  • High School Diploma or equivalent, with at least 1 year of experience in a call center environment, focusing on high-level interactions with customers and clients.
  • Proven ability to work effectively in a fast-paced, ever-changing environment, with a strong emphasis on customer satisfaction.
  • Excellent verbal and written communication skills, with the ability to build rapport with customers and colleagues alike.
  • Flexibility to work various shifts, including weekends, to meet business demands.

What We Offer:

  • A competitive salary of $45,000 per annum, reflecting your value to our organization.
  • Career advancement opportunities within our dynamic team.
  • A supportive work environment that fosters growth, learning, and collaboration.

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