IT Support Specialist

2 weeks ago


Chehalis, Washington, United States Alta Forest Products LLC Full time
Job Description

Alta Forest Products LLC is seeking a skilled IT Help Desk Technician to join their team. As a key member of the IT department, you will provide technical support to users, troubleshoot issues, and maintain service contracts for office equipment.

Key Responsibilities:

  • Provide technical support to users via phone, email, or in-person
  • Identify and resolve technical issues, including hardware and software problems
  • Maintain service contracts for office equipment, including printers and monitors
  • Administer Microsoft AD/0365 accounts and ensure seamless integration with Office 365 applications
  • Collaborate with the IT team to resolve complex technical issues

Requirements:

  • 2-4 years of experience in a similar role
  • Experience configuring and troubleshooting Windows 10 and/or Windows 11
  • 2+ years of experience administering Active Directory
  • Strong analytical and troubleshooting skills, with the ability to handle critical issues through to resolution
  • Excellent communication and customer service skills

What We Offer:

  • A competitive compensation package, including a pay range of $28 to $34 per hour
  • Comprehensive medical and dental benefits programs
  • 401 K retirement savings program with company match
  • Casual dress code and company entertainment discounts
  • Tuition reimbursement for job-related training
  • Generous paid time off and paid holidays

Why Work with Us:

  • A culture that values opportunity for growth, development, and internal promotion
  • A dynamic and innovative work environment, with opportunities to learn and grow
  • A team-oriented culture, with a focus on collaboration and teamwork


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